Universal Service Agreement for all Luxury Detailz services
Last Updated: January 2026
This agreement applies to all clients scheduling and receiving Luxury Detailz services including mobile detailing, paint correction, ceramic coating, paint protection film (PPF), vinyl wraps, window tinting, marine detailing, aviation detailing, fleet services, and all additional services provided.
Clients agree to provide full vehicle access including keys when necessary. Luxury Detailz is authorized to move or operate vehicles only as required to complete services.
A final inspection is offered upon completion. Any concerns must be reported within 24 hours for review and adjustment.
Concerns reported after 24 hours may not be eligible for adjustment.
Luxury Detailz documents vehicle condition before service using photos/video to establish baseline condition.
Not responsible for damage that existed prior to service or damage from already compromised, deteriorated, or unstable surfaces.
Liability is limited to the total cost of service performed unless otherwise required by law. Company is only liable for damage proven to be caused by intentional action or verifiable negligence.
Vehicles with failing paint, peeling clearcoat, oxidation, or structurally weak surfaces may experience additional deterioration during washing, claying, polishing, or preparation for protection services. Clients acknowledge this risk.
Paint correction enhances appearance but cannot guarantee removal of all defects. Results vary by vehicle age, paint condition, and hardness. Deep scratches, etching, and failing clearcoat may not be safely removable.
One-step correction typically provides partial improvement. Full results depend on specific package selected and vehicle condition.
Clients must remove personal items before service. Excessive belongings or severely cluttered interiors may result in additional fees or service limitations.
Luxury Detailz does not open glove compartments, center consoles, or other closed storage areas for privacy and safety.
Not responsible for loss or misplacement of personal items left in vehicle. Loose items encountered during cleaning are placed in a bag and organized in the vehicle.
Excessive pet hair, heavy debris, biological messes, mold, hazardous conditions, or significant trash buildup not disclosed at booking may result in additional charges.
Luxury Detailz reserves the right to apply additional charges or decline service portions requiring excessive labor or presenting health/safety concerns.
Pricing may be revised if actual vehicle condition differs significantly from booking description.
Travel fees apply for appointments requiring extended distance, starting at $25.
Commercial vehicles, boats, aircraft, and large vehicles may be subject to service adjustments.
Final pricing may vary based on actual vehicle condition and service requirements.
Payment is due in full upon completion unless other arrangements are made in advance.
Paint protection film, vinyl wraps, window tinting, ceramic coating, and multi-day projects may require deposits to secure booking. Deposits may be non-refundable.
Remaining balance is due before vehicle release.
Failure to pay may result in suspension of future services and collection action.
Marine services include vessel exterior and interior detailing. Special saltwater and UV protection treatments may require additional fees. Pre-existing corrosion or water damage is not covered by service liability.
Aircraft detailing requires specialized equipment and may involve extended service periods. Scheduling must be coordinated with aircraft availability. Additional travel fees may apply.
These specialized services acknowledge unique surface materials, environmental exposures, and restoration challenges specific to marine and aviation assets.
Fleet accounts may qualify for volume pricing and custom payment terms (net-30 available upon approval).
Fleet service scheduling requires coordination and advance notice for large-scale operations.
Each vehicle in a fleet is individually documented and assessed for condition and service requirements.
Fleet accounts include dedicated account support for invoicing, scheduling, and service coordination.
Luxury Detailz takes photos/videos before, during, and after service for documentation, training, and quality assurance.
Content may be used for marketing materials and social media.
Clients may request their vehicle not be used in marketing materials at the time of booking, which will be honored when possible.
Appointments canceled or rescheduled within 24 hours of service time may incur a $40 cancellation fee.
Luxury Detailz may refuse or discontinue service if client behaves aggressively, disrespectfully, attempts to hire staff directly, violates company policies, or creates unsafe conditions.
Service providers reserve the right to maintain professional and safe working environments.
Some services require suitable weather conditions for optimal results and safety.
Inclement weather results in no-charge rescheduling at client's convenience.
Weather is not a factor for indoor service locations.
Clients must provide access to water and electricity (standard 110V outlet) at the service location.
Locations without utilities may incur additional fees for self-contained equipment setup.
Safe, accessible vehicle location is required for mobile service completion.
By booking, purchasing, or receiving any service from Luxury Detailz, clients acknowledge they have read, understood, and agree to all terms of this Universal Service Agreement.
This membership applies per vehicle unless your selected plan explicitly includes multiple vehicles. The Luxury tier covers 2 vehicles; Enterprise plans cover 3+ vehicles with custom terms.
Wash Club: No initial detail required — activates instantly. Gold & Black: Require a Platinum Detail as the initial qualifying service. Luxury: Requires a Luxury Detail as the initial qualifying service. Enterprise: Custom requirements based on fleet assessment.
For monthly members, your first membership payment serves as a credit toward the initial qualifying detail. You pay only the difference between the detail cost and your membership fee. Annual members receive their initial qualifying detail at no additional cost as part of their annual commitment.
You may cancel your membership at any time without penalty or cancellation fees. For annual memberships, refunds are available only within 30 days of purchase or before your initial service visit, whichever occurs first. Once the initial visit is completed, annual memberships become non-refundable.
Any unused monthly visits will roll over for one additional month only and will expire thereafter. Unused visits do not accumulate beyond this one-month rollover period.
Should a payment fail, all membership benefits will be paused until resolved and will resume immediately upon successful payment. All add-ons and perks are tied to your active membership and will be canceled if your membership ends.
Customers who have ceramic coating installed by Luxury Detailz receive an additional 10% discount on membership rates. Customers with ceramic coating installed elsewhere receive a 5% discount. Proof of coating may be requested.
We provide all water, power, and supplies needed for your service. However, access to your service location must be guaranteed during scheduled appointment windows. For locations without accessible power (some apartment complexes, etc.), additional fees may apply for generator use.
Wash Club members receive standard scheduling priority. Gold members receive 48-hour priority booking. Black and Luxury members receive 24-hour priority booking. Priority scheduling means you get preferred access to appointment slots within your designated window.
Membership maintenance visits are designed to maintain vehicles in good condition. They are not intended to correct heavy soiling, neglect, or damage that accumulated between visits. Vehicles must be reasonably accessible and clear of excessive personal items.
If you believe your vehicle is in pristine condition and does not require an initial detail, you may submit photos for review. Our team will assess and may waive the initial detail requirement at our discretion. This does not guarantee waiver.
Enterprise memberships are subject to custom agreements based on fleet size, frequency, and service requirements. Standard membership terms apply unless specifically modified in writing.
By enrolling in the CARE+ Membership Program, you confirm that you have read, understand, and agree to these terms as well as the Universal Service Agreement available on this page.